Ms Raj Bala Malik, Mayor Chandigarh launched  Online Grievances Monitoring System at UT Guest House on 19th December 2012. Also present on the occasion were Deputy Mayor, Councillors, Commissioner  and other officials of Municipal Corporation.

City residents will be able to register their grievances on the website of Municipal Corporation at http://mcchandigarh.gov.in The system is well integrated with SMS and e-mail facility, enabling the complainant to track the status of his/her grievance.  All  category of complaints have been mapped to the official dealing with it so as  to bring efficiency into the system for a faster redressal. The moment a grievance is lodged, both complainant and the  dealing official will get an alert through SMS and e-mail. The status of the grievance can be tracked through the  Grievance Registration number generated through the system. The official dealing with the grievance can update the  status either online or through SMS.  Senior officers of MC can monitor the status of grievances pending with officials under him/her.  A robust reporting and feedback module has also been provided for the convenience of users.