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Mobile Seva- The National Mobile Governance Initiative

Lokesh Joshi, lokesh[at]nic[dot]in
  |   Apr 21, 2014

Mobile Seva is an innovative initiative which aims at mainstreaming the mobile governance or m-Governance in the country. It provides an integrated platform to various government department and agencies in India for easy delivery of services to the citizens and businesses using mobile devices. It aims to widen the reach of and access to various public services to the stakeholders by harnessing the innovative potential of mobile applications in dispensing public services.  Mobile Seva deploys all possible mobile based channels such as IVRS, SMS, USSD and mobile applications for delivery of services.

The ingeniously designed website of Mobile Seva comes rich in up-to-date content. The website offers content on Mobile Seva and its various Subsystems, citizen services, departmental services (Register Pull Service, Register Push Service, eSMS), resources, tenders and contact information. The website displays the exact statistics and current status of Department/Agencies Integrated, No. of Push SMS Transaction, Push SMS Integration, Pull SMS Integration, m-App Development etc. The useful links to Mobile Seva App Store, Mobile Seva Services, Notified Framework for Mobile Governance etc. are also featured. The latest news and notifications are displayed in What’s New section while Media Gallery features photos and videos related to Mobile Seva.

The website has a well laid Site Map besides explicitly stated Disclaimer, Website Policies and Accessibility Statement. The site can be viewed in multiple languages including English, Hindi. The feedback section of the site invites important comments and feedback from the users. The links to YouTube, twitter and Facebook along with Helpline number provided to enhance interactivity with users. The site is best viewed with IE7+, Firefox 17.0+, Google Chrome 25.0 at screen resolution of 1024x768.

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