Initiatives to improve service delivery to GPF subscribers

| Feb 11, 2011

To improve the service delivery to GPF subscribers Interactive Voice Response System (IVRS) and Website were launched in January 2009. Through IVRS subscribers can access information such as Opening Balance, Closing Balance, Current Balance, Advance details etc. over phone.

On website apart from all the information available over IVRS, GPF Status for last 3 years, Missing Credit/Debit details, last year GPF statement, is also available.

For Retired employees ,status of their Final Payment cases has been made available on website to avoid any inconvenience.

To further improve the service delivery, SMS to GPF subscribers was inaugurated by Hon'ble Chief Minister on 27-01-2011.

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