The Chief Minister of Meghalaya, Dr Mukul Sangma launched the online Meghalaya Public Grievance Redressal and Monitoring System on 1 March, 2012 in Shillong. The system - designed and developed by National Informatics Centre (NIC) -  enables citizens of the state to register their grievances against various government departments online and to keep track of the status of their complaints.

Speaking on the occasion, Dr Sangma said that the implementation of this system would help the Government to identify the lacunae in the functioning of government departments and to take  remedial measures. “We have a major challenge at hand as now the people would expect the Government to respond to their grievances,” the Chief Minister said.

Each department has notified nodal officers who would respond to the complaints of the public. Shri W M S Pariat, Chief Secretary to the Government of Meghalaya said that the success of the system would hinge on how the nodal officers respond to the grievances.  Shri P K Jha, Joint Secretary to the Government of India, Department of Personnel and Training, said the system would enable the government to dispose of public grievances speedily.

An in-depth presentation on the system was made by Shri Alfred Kirubakaran, Technical Director, National Informatics Centre, New Delhi and the vote of thanks was given by Shri Timothy Dkhar, State Informatics Officer, National Informatics Centre, Meghalaya.