J and K - Jammu - District Control Room goes Hi-Tech for Real time Monitoring of COVID-19 helpline
On 28/04/2020 for near real time response to the grievances & queries received at the district control room, a Call Records Management System (CRMS) has been launched in District Jammu, by the Deputy Commissioner, Sushma Chauhan, IAS. She informed that this technology will enable immediate sharing of any information received through COVID helpline numbers, in the district control room, with the officer concerned, for near real time response. According to her the requirement of this technological tool was felt necessary, keeping in view the large number of calls being received in the control room, and thereby making it imperative to introduce a mechanism for time bound monitoring and quick redressal of the concerns raised by the callers.
The web based software has been indigenously designed and developed by NIC District Centre Jammu as per the requirements of the administration. The moment calls are received at the District Control Room, they are entered in the CRMS software, which are automatically routed to the concerned department head, at the district level. The officer to whom the calls pertain can see the all the call related details, and the follow up action and resolution is initiated immediately by the officer. The disposal status is updated in the software, besides informing the caller. Statistics of all calls, pending and disposed, can be monitored by the Deputy Commissioner.
Deputy Commissioner Jammu Ms. Sushma Chauhan, complemented the services and untiring efforts of Mr. Sanjay Gupta, DIO NIC Jammu in this difficult times for bringing the software application to work in District Control Room Jammu.