"Prof. Prem Kumar Dhumal, Chief Minister, Himachal Pradesh formally launched the eSamadhan (Online Public Grievance Redressal System) portal for State wide roll-out by allocating User IDs and Passwords to all Secretary level officers in Shimla. Speaking on the occasion, the Chief Minister stressed upon the officers to use the SW extensively so that the grievances of the citizens are addressed in a fair, transparent and timely manner. In his speech, the Chief Minister lauded the contribution of NIC in the eGovernance initiatives of Himachal Pradesh.

Mrs. Parminder Mathur, Additional Chief Secretary , Sh. Bhim Sen, Principal Secretary to CM & Public Grievance Redressal were present during the launch ceremony which was attended by a large number of senior officers of the State Government.

Sh. Rajesh Bahdur, SIO, NIC Himachal Pradesh gave a detailed presentation on the various aspects of web-enabled SW which will meet the aspirations of the common man by bringing these in direct touch with all relevant officers of all departments.

The SW interface enables a citizen to lodge a complaint and keep its track online through the website http://admis.hp.nic.in/esamadhan The departmental interface allows officers to mark, reply, seek additional information and take other necessary action in work-flow manner by escalating the same. The Chief Minister, Chief Secretary, Ministers and Secretaries can monitor the overall status of functioning of the system.

The software has been designed and developed by the NIC State Centre, Shimla and initially implemented for 4 departments on pilot basis. Now the training of all concerned officials has been conducted by NIC for State wide roll-out covering all offices of all departments having Internet connectivity."