Harsamadhan is the brand name of Centralized Public Grievance Redress and Monitoring System of Haryana. It was launched on 18th June 2010 at Haryana Niwas by Hon’ble Chief Minister of Haryana Sh. Bhupinder Singh Hooda.
Harsamadhan portal is meant for citizens and departments of Haryana Government.

Facilities for Citizens:
1.Allow registration of grievance through internet 24x7.
2.Provision to submit grievance in English & Hindi.
3.Unique Registration number to the citizen upon submission of the grievance to the system.
4.Citizens can view the status of their grievance through Unique Registration number.
5.Citizens can submit reminder or clarification related to the grievance through Internet only.

Facilitation for Government departments:
1.Status of Action taken at subordinate level is automatically accessible to Senior officers.
2.Information from citizens is collected in a standard format.
3.Easy search and filtering mechanism allows one to access the relevant information quickly.
4.Facility to monitor the progress of grievance redressed by subordinate officers.
5.Facility to send reminder to subordinate offices.
6.Facility for reviewing action taken report of subordinate office before final disposal of the
   grievance.
7.As the workflow processes are laid down in the beginning, there is a huge saving of effort,
  ensuring that grievance handling takes much less time than with manual systems.
8.Reports are available for each department as well as aggregates for higher levels.

Harsamadhan is running in the entire state covering all 21 districts, Chief Minister’s Office, Chief Secretary Office, Financial Commissioner’s Office, Grievances Cell and all the departmental head offices. Up to now 19151 grievances had been registered and 1200 users are using it.
Nodal Officer of Harsamadhan portal, Sh. R.S. Doon, IAS, is emphasizing all departments for its implementation. On his directions, NIC Haryana had conducted the training cum workshop on 18th May 2012 at Haryana Civil Secretariat, Chandigarh in two batches. About 120 officials from various Departments had attended the programme.
Shri Ghan Shyam Bansal, SIO, NIC Haryana had highlighted the implementation of Harsamadhan for its easy tracking mechanism of any grievance at any subordinate point, citizen friendly architecture and a step towards quality e-governance.
Ms. Poonam Gupta, Scientist B explained the functionality and workflow of Harsamadhan and demonstrated the details of login procedure, forwarding of grievance to sub ordinate offices, View of Action Taken Status by the applicant, Sending of Action Taken report by the sub-ordinate offices after grievance redress and final disposal of the grievance by the Nodal Officer.
Online demonstration of the software was also given and test grievances were lodged for the ‘Demonstration’ User and complete workflow was shown to the participants.

Different queries raised by the participants were answered and various other features of Harsamadhan were demonstrated.

Hands on sessions were also organized for participants for better understanding of concepts and work flow of the application.