An e-governance publication from NIC


Advanced Search

Launch of Grievance Appellate Committee Portal by Hon'ble Union Minister of State for Electronics and IT

Ajay Singh Chahal, Himachal Pradesh ajay[dot]chahal[at]nic[dot]in
  |   Mar 6, 2023
Sh. Rajeev Chandrasekhar, Hon'ble Minister lauching the GAC Platform
Sh. Rajeev Chandrasekhar, Hon'ble Minister lauching the GAC Platform

Home page of GAC interface for Citizens
Home page of GAC interface for Citizens

Shri Rajeev Chandrasekhar, Hon’ble Minister of State for Electronics and Information Technology, launched the Grievance Appellate Committee portal on 28-February-2023 in New Delhi. Sh. Alkesh Kumar Sharma, Secretary MEITY, Grievance Appellant Committee Chairpersons, Members Sh. Amit Agrawal, Additional Secretary MEITY, senior officers from MEITY, NIC and representatives from Social Media platforms were present during the launch ceremony.

Hon'ble Minister, Sh. Rajeev Chandrasekhar interacted with the representatives of the Social Media platforms and expressed hope that the GAC platform will help in protecting the interests of users (Digital Nagriks) and act as a bridge in resolving their issues.

The Grievance Appellate Committees (GAC) are established under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 [IT Rules], made under the Information Technology Act, 2000. The IT Rules require social media and other intermediaries to observe due diligence by making reasonable efforts to cause their users not to host, display, upload, modify, publish, transmit, store, update or share any information as specified in rule 3(1)(b). The IT Rules and GAC aim to ensure a Safe, Trusted and Accountable Internet for Indian users. The GAC deals with the appeals of Digital Nagriks aggrieved by decisions of Grievance Officers of social media intermediaries and other intermediaries on complaints of users or victims against violation of the IT Rules and any other matters pertaining to the computer resources made available by the intermediaries.

The GAC is an online dispute resolution mechanism. The entire appeal process, from filing to decision, is in digital mode. GAC endeavours to resolve appeals within 30 days. It has three interfaces, namely for Citizens, Intermediaries and three GAC Committees. For Government officials, the portal is SSO enabled. It will be enriched by adding a Mobile App for citizens for easy filing of appeals and Hindi version.

The software has been designed and developed by NIC Himachal Pradesh State Centre in consultation with MEITY and NIC Hqrs.



Recent Issues


Apr.'23 Issue

Intrusion Detection System A powerful tool to identify and respond to potential security threats

In the modern age of interconnected technology, where businesses and organizations rely heavily on networks to ...

Double Diamond Design Process An Advanced Framework for a Successful UX Design

Double Diamond Design Process involves understanding user needs by exploring and gathering information, collaborating ...

NICler Reimagining Education through Technology

NICler is an innovative assessment tool that has been designed to gamify learning and promote adaptive learning. This ...

Jan.'23 Issue

ABHA Key to Your Digital Health Journey

ABHA number is a 14 digit number that will uniquely identify participants in India digital healthcare ecosystem ....

MeriPehchaan National Single Sign-On for Citizens of India

MeriPehchaan is the one-stop authentication platform for Government and Public services. It provides users with seamless ...

Bilaspur, Chhattisgarh Using ICT for Good Governance committed towards Digital Governance

Bilaspur is swiftly transitioning from an argarian district to a digitally enabled knowledge district. Its citizens ...

Oct.'22 Issue

Crowdsourcing Software Security Enhancing Security by Secure Code Collaboration amongst Developers

Software vulnerabilities are always on the rise. They may exist at any layer in the software, including the operating ...

Server Security Importance of Server Security in Layered Security Approach for Data Protection

With the rise of web-based apps and services, there is an increase in sophistication and number of cyber-attacks ...

CISO Connect22

As we converge on the next phase of the digital economy, we are also witnessing an increase in cyber security threats ...