Chief Minister, J&K Mr. Omar Abdullah formally inaugurated the Chief Minister’s Grievance Cell at Civil Secretariat Srinagar on 4th September 2009 there by creating an opportunity for the people of Jammu and Kashmir to register their complaints through web based application and get details about the status and nature of disposals. Describing the cell an effective mechanism to entertain the complaints of general public, Chief Minister said that people should receive the prompt, to the point and appropriate response from the cell. “The complainant should get all information about the status of their complaints, progress and the action taken”, he said adding that he would personally monitored the working of the cell regularly. Chief Minister also appreciated the efforts of NIC J&K for developing & hosting of web based application for Online Registration and Monitoring of complaints on NICNET. The people can personally register their complaints through the Community Information Centres(CIC) available at each block and get feedbacks about the same from these Centres. The complaints received in the Grievance Cell shall be segregated, analyzed and transferred to the concerned departments for reply/action taken within five days. The reminder for the pending complaints shall go to the concerned on every Monday. The information about the status, progress and action taken shall be available on the website or can be got from CICs or directly from the Grievance Cell.