On May 28th, 2024, the Ministry of Electronics and Information Technology (MeitY) hosted a significant National Workshop on ‘Powering Transformation through UI/UX for Digital Governance.’ This event aimed to establish comprehensive guidelines for enhancing the user experience (UX) and user interface (UI) of government websites, portals, and applications. Recognizing the rapid evolution of the digital landscape and the growing demand for seamless and intuitive interactions, the workshop brought together stakeholders from government, industry, design, and development. The objective was to discuss best practices and address challenges in creating effective public-facing digital services.
Chaired by Shri Amit Agarwal, CEO of UIDAI and Director General of NIC, the workshop featured panel discussions on: Best UX Practices, Role of UI/UX in Citizen Engagement with the Government, Tools & Techniques for UX/UI Practices and Aspirations and Experiences of Citizens in the Social Domain.
In his opening remarks, Shri Agarwal emphasized the critical role of UX/ UI in modern digital governance. “The user experience is at the heart of our digital transformation journey. By prioritizing intuitive design and seamless interaction, we can significantly improve citizen engagement and satisfaction
with government services,” he stated. He also highlighted the importance of collaboration between government and industry to achieve these goals, noting that “innovation thrives when we work together, sharing insights and best practices.”
A notable highlight of the workshop was the signing of a Memorandum of Understanding (MoU) between the Ministry of External Affairs (MEA), MeitY, and Common Service Centres, marking a collaborative effort to enhance the UI/UX of government digital services.
The event also featured exhibitions by leading industries such as Google, Microsoft, Map My India, SBI, ZOHO, and Samsung, showcasing their latest innovations in UX/UI.
Praised by industry leaders and government officials alike, the workshop concluded with a strong commitment to enhancing the UI/UX of government websites and applications. This reflects the Government of India’s dedication to improving digital governance and citizen engagement. By focusing on UX/UI, the workshop underscored the importance of user-centric design in the digital transformation of government services, ensuring that public digital services are not only functional but also user-friendly and accessible to all.
As Shri Agarwal aptly noted, “Our goal is to create digital experiences that are as intuitive and efficient as the best in the private sector. By doing so, we not only meet but exceed the expectations of our citizens, fostering a more engaged and empowered society."
