Page 12 - Informatics, January 2023

From the States

eGovernance Applications
developed on Service Plus
Framework
In an effort to provide better services to the
citizens of the Union Territory, the UT Centre
digitised 58 services for various UT departments.
These services were built on LowCode–NoCode
(LCNC) architecture using ServicePlus meta-data
based e-Service delivery framework.
These digital schemes were launched by the
Hon’ble Governor of Punjab and Administrator
of Chandigarh, Shri Banwarilal Purohit, in a state
level event on 2nd May 2022. (Ref Fig. 2.2)
Out of these 72 services, 8 services were
launched for Chandigarh Housing Board covering
its various residential property schemes; 5 services
Fig. 2.2: Hon’ble Administrator of Chandigarh, Shri Banwarilal Purohit launching services made using were launched for Chandigarh Labour Welfare
Service Plus Framework Board (CLWB) and Chandigarh Building & Other
government unaided schools of UT Chandigarh. In addition, there are designated mobile apps, Construction Workers Welfare Board (CBOCW
The software randomises the applications and CTU Conductor and CTU Musafir, to facilitate these Board) covering their 23 schemes; 23 Services
facilitates automatic draw and allotment of seats services on mobile phones. were launched for Excise & Taxation Department
in the school of choice. covering 86 regulatory compliance certificates, 17
Manav Sampada services were launched for Chandigarh Transport
Chandigarh Transport Undertaking Manav Sampada is an electronic Human Department and 5 services were made online for
The UT Centre has designed two softwares for Resource Management System (eHRMS) developed Estate office. (Ref Fig. 2.3)
Chandigarh Transport Undertaking (CTU). First, the for the effective monitoring of employee service In addition, 26 welfare social schemes were
Driver / Conductor Roster Management System, books with complete details. also digitised and onboarded on ServicePlus
which is used by the CTU for duty allocation of bus The UT Centre has implemented the and Umang app. Out of 26 schemes digitised,
driver and conductor on stipulated routes as per system across 75 departments of Chandigarh 11 schemes were from Social Welfare, Women
bus timings. Second, the Online Bus Reservation Administration. and Child Development, 8 schemes were from
Management System (OBRMS) software, which Over 25,000 employees working in these Directorate of School Education, 2 schemes were
can be used by citizens to book tickets online on departments use this system for filing Annual from Zila Sainik Board, and one scheme each
CTU run buses. It can also be used for booking Performance and Appraisal Report (APAR) and from CCET (Degree Wing), Directorate of Technical
CTU lodges. Property Returns. Education, Chandigarh State Aids Control Society,

Fig. 2.3: Department-wise summary of citizen-centric services

05 03 08

Agriculture Department Chandigarh Chandigarh
Administration Housing Board

T X

%
05 05 23

Deputy Labour Department Excise and Taxation
Commissioner Office Department

01 17 05

Municipal Transport Department Estate Office
Corporation Chandigarh

12 informatics.nic.in January 2023