Page 3 - Informatics, April 2021

Dr. Neeta Verma
Director General
National Informatics Centre
MeitY, Government of India

ith each passing day, we have witnessed technology permeating deep into our
lives. Organizations around the world are harnessing the true potential of tech-
Wnology for creating innovative solutions that can benefit society-at-large. At
NIC, our journey has been a testimony to this era of technology-driven innovation through
which we have developed and implemented a wide range of solutions for the socio-eco-
nomic development of the country. Our solutions cover various sectors ranging from
health, education, agriculture, transport, rural development, finance to legislature and
judiciary, etc.

Throughout this journey, we have worked at almost every level of administration to develop
digital solutions. The Digital India Program brought-in a wave of digital transformation
throughout the country and we also experienced a significant increase in the demand
for these digital solutions, and also their commissioning in a short period. As we catered
to diverse requirements of solutions on-demand, this brought to the fore the need for
software products for governance. Thus, we moved from the philosophy of custom-built
projects to software products. This shift has also influenced the departments in adopting
software products than getting custom built solutions made. Right from our beginning with
eOffice to GePNIC, eCourts, eHospital, eCabinet, and many more – we have demonstrated a
strong acumen for productization.

Our Product teams at NIC have been very responsive to user feedback & requirements
which has helped us continuously evolve our products from one level to the other. With this
transformation from projects to products, we have brought in a lot of efficiency in time &
resource utilization. It has also helped us in improving the quality of the products in terms
of reliability, resilience & scalability. Availability of software products for governance has
also helped government departments in getting digital solutions commissioned in a short
time. It has helped significantly cut down the long-drawn process of Project Planning,
RFP preparation, procurement, and many other related activities, thus creating a win-win
situation for all.

I am confident that this trend of building products will continue, and we’ll have many
more products for digital governance. The use of these products will also help government
departments fast-track their digital transformation journey.

- Neeta Verma