e-Jagriti is a flagship digital initiative of the Government of India designed to modernize and integrate consumer dispute redressal mechanisms across the country. The platform enhances efficiency, accessibility, and transparency by enabling consumers to engage with redressal institutions through digital channels. Under the Consumer Protection Act, 2019, consumer disputes are addressed through a three-tier quasi-judicial system comprising the District Consumer Disputes Redressal Commissions (DCDRCs), State Consumer Disputes Redressal Commissions (SCDRCs), and the National Consumer Disputes Redressal Commission (NCDRC).
e-Jagriti digitally links these institutions, ensuring seamless case management and improved service delivery. Consumers can file complaints online, track case progress, access case records, and receive timely updates without frequent physical visits. The accompanying mobile application provides information on consumer rights, responsibilities, and public distribution services.
By leveraging digital technology, e-Jagriti empowers consumers, promotes transparency, minimizes procedural delays, strengthens coordination among redressal agencies, and contributes to a more efficient, responsive, and citizen-centric consumer protection ecosystem across India.
