The Government of Chhattisgarh has launched two major digital initiatives—the Bhuiyan WhatsApp Chatbot Service and the Auto- Diversion (Reclassification) Facility—to improve citizen access to revenue services and enhance transparency in land administration. The initiatives were inaugurated on February 9, 2026, by Shri Tank Ram Verma, Hon’ble Minister for Revenue, Disaster Management, Rehabilitation, and Higher Education, Chhattisgarh.
The Bhuiyan WhatsApp Chatbot allows citizens to access key revenue services and information directly through WhatsApp, reducing the need to visit government offices. By saving the number 7289056060 and sending a message, users can receive instant responses related to land and revenue matters.
Key services available through the chatbot include: 1. Land-related information; 2. Revenue court information; 3. Mobile number linking; 4. Aadhaar linking applications; 5. Applications for Kisan Credit Book; 6. Mutation applications; and 7. Other revenue-related citizen services. The initiative aims to make service delivery faster, simpler, and more accessible for citizens.
The government also launched a statewide Auto-Diversion facility, enabling citizens to apply online for land-use change without paperwork or office visits. The system automates the entire process—from land selection and fee calculation to online payment through e-Challan.
Applications are forwarded to the concerned authority for review, with a mandatory decision timeline of 15 days. If no decision is taken within this period, a Deemed Diversion Certificate is issued automatically, ensuring citizens are not affected by administrative delays. The service can be accessed through the official portal: https://revenue.cg.nic.in/citizenrequest/
Officials said the initiatives represent an important step toward strengthening digital governance and making revenue services more transparent, efficient, and citizen-friendly in the state.
