Page 5 - Informatics, October 2022

From the States

public and assisted administration by automating
the preparation of annual Khasra records.
ePDS
ePDS is a computerised supply chain-based
Public Distribution System. It covers over 2000 Fair
Price Shops (FPSs) in 70 circles with 17.8 million
RC holders and 72.77 million beneficiaries. All RCs
have been digitised and seeded with Aadhaar.
lakh+ lakh+ Departments Service lakh+ Moreover, 15 lakh eRCs have been already issued.
Registered Certificates Onboarded Integrated It facilitates nationwide portability of RCs through
Users Downloaded Applications the One Nation One Ration Card. Further, it has
Received
also been enabled for Aadhaar-enabled PDS
(AePDS) for automation of FPS operations.
eDistrict Delhi Salient features
• Allocates essential commodities as per depart-
Fig. 1.1: An overview of eDistrict Delhi ment policy
• Single integrated information system for
Door Step Delivery of Public Services Salient features commodities receipt
Door Step Delivery of Public Services facilitates • Registration of Sale Deed, Will, GPA and SPA • Processes applications, approves and issues
citizens of Delhi. Anyone can utilise this service by • Centralisation data from 22 SROs new RCs, modifies existing RCs, and generates
the delivery of government services to the
various reports
contacting a Mobile Sahayak (Doorstep Operator) • Online appointment system • Allows recipients to download eRCs online
through a Centralised Hotline 1073 or requesting • Online availability of Property Records Data
It has helped the State Government to identify
Sahayak is an authorised Delhi Government • eSearch for checking property details fraudulent and duplicate applications resulting in
the service online through web app. A Mobile
representative who will visit applicant’s home on • Generation of special reports for auditing saving government funds. (Refer Fig. 1.2)
document uploading, and subsequent submission • Stamp duty calculation LG Listening Post
requested date and time to assist with application,
to the department via service portal. A citizen • Online departmental verification (https://listeningpostdelhilg.in)
can avail of 40 services such as Birth / Death • Deed writer for deed registration LG Listening Post is a web-based grievance
Certificate, Income Certificate, Caste Certificate, redressal system developed for the Office of Lt.
Labour Card, Ration Card (RC) and Driving License • Online Deed verification by SROs Governor of Delhi. Anyone can submit grievances
from user departments. More services are going • SMS notification through the portal; or via citizen reporter; or by
• Customised monitoring modules helps the Administration to measure its efficiency
to be added in subsequent phases. tagging departmental accounts on Twitter. It also
DORIS Any grievance related to property registration and effectiveness by providing feedback on its
activities. As of now, over 11.1 lakh grievances have
(https://doris.delhigovt.nic.in/) can be filed at the DORIS Grievance portal. been received and over 92.2 thousand grievances
Delhi Online Registration Information System have been addressed.
(DORIS) provides a single-window system for DLRC
timely and transparent property registrations. It (https://dlrc.delhi.gov.in/) Salient features
also helps the department to monitor the revenue Delhi Land Record Computerisation (DLRC) • Define different levels of redressal officers
generated out of registration. Since 2002, it has (RoRs) for Land Records Mutation. It has been • Auto forwards grievances to the lowest level
deals with issuance of Records of Rights
been implemented in 22 Sub-Registrar Offices
(SROs) within 11 revenue districts of Delhi. As of implemented across all Tehsil Offices of Delhi. Its • Define levels of escalation
now, 2,63,661 documents have been registered user group include Tehsildar, Kanungo, Patwari • Lists departmental user, subject, locality and
and an amount worth Rs. 30,34,47,66,959 has been and Data Entry Operators. It has eliminated illegal GRO / AGRO wise pendency
collected through the system. manipulation of land records by making data • Feedback-based reopening of grievances
Fig. 1.2: An overview of ePDS Delhi The portal has helped departments discover
grievance-prone areas that need greater attention
for better service delivery.
Online
Submission Renewal Food Tracking Ration eRation Card
of Application for FPS Commodities Arriving in Fair Download PGMS
ePDS Delhi : for Food License Lifting Status Price Shops
Security (https://pgms.delhi.gov.in)
Public Grievances Management System (PGMS)
allows citizens to file grievances regarding any
aspect of service delivery with public authorities. It
Components is a single portal linked with all State Government
Highlights
Fully Integration Allocation Departments. On receiving the grievances, it
Food Security View your Automated of ePDS Details
Application Ration Card Supply Chain service in Commodities forwards them to Nodal Officer of concerned
Tracking Details Management eDistrict and RC Wise
System Portal department. The status of the grievance filed can
be traced via a Unique Registration ID provided

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