Page 29 - Informatics, July 2021
P. 29
eGov Products & Services
Certificate Generation Module
Using Service Plus framework
Edited by Dr. DIBAKAR RAY leven commonly used Services by Gram Pan- Background
chayat(GP) and Block Offices were made Live On understanding the requirement of Gram
Ethrough Service Plus based delivery of e-Ser- Panchayat(GP), Panchayat Samiti(PS) and Block
A Certificate generation module vices in 250 GPs under Murshidabad district of Offices, a workflow has been prepared for design-
West Bengal. Murshidabad District is the pioneer ing the services using Service Plus in consultation
was considered prudent to in West Bengal for implementation of such e-Ser- with the Sub division level officers. Service Plus
vices successfully. Since inception 5,08,062 Appli- team of West Bengal configured the services and
be developed where Gram cations has been processed and 4,04,253 certifi- user acceptance testing was done at the district
Panchayat, Panchayat Samiti and cates successfully delivered in the last 1 year. The level by the District Informatics Officer, Murshi-
e-Services introduced are as follow
dabad and Additional District Magistrate, Zilla
Block Level Officials can process Parishad. On go ahead from District authority the
piloting was done in Domkal Subdivision. Later
the service requests of citizen 01 Application for Issuance of the service was launched in all 26 blocks consist-
and deliver online certificates in Income Certificate ing of 250 GPs of Murshidabad district.
an organized manner. Common Application for Issuance of Present Status
Initially 4 services were made online on
services required by citizen 02 Residential Certificate 10.6.2020. Since inception, the services are used
vastly by the Gram Panchayats. Later on addition-
include income certificate, legal al 7 services were implemented successfully on
24th August 2020. The use of online Services has
heir certificate, completion 03 Application for Issuance of eased the job of district administration to gen-
Legal Heir Certificate
certificate, etc. Here service erate and disburse large number of certificates
using minimal effort. Within a year Certificate
Plus framework has been used 04 Application for Issuance of Generation Module in Murshidabad district had
successfully delivered 4 Lakh+ certificates.
to provide the solution to Completion Certificate-GP
Reporting Module
district administration which is Application for Issuance of Age User friendly reporting module can be config-
a framework built on LowCode- 05 Certificate ured using Service Plus. Here in Certificate Gen-
eration module the following reports have been
NoCode (LCNC) architecture for configured:-
• Dashboard report of particular GP-GP wise de-
delivering electronic-services to 06 Application for Issuance of livered, rejected, Pending and received appli-
Alias Certificate
citizens which resulted in faster cation count
• GP Certificate Dashboard--Service wise deliv-
implementation, smooth delivery 07 Application for Issuance of ered, rejected, Pending and received applica-
tion count
and better management of Caste-cum-Income Certificate Each Gram Panchayat Users (Computer Op-
erator and Pradhan have dashboard where they
services. can track the number of applications processed,
08 Application for Issuance of pending and delivered
Completion Certificate -Block
Access to eServices
User can access the service on the depart-
09 Application for Issuance of Comple- ment’s website through the below link:
tion Certificate -Panchayat Samiti
Live application URL- http://tathyasathi.ban-
gla.gov.in/. Alternatively, the service can be ac-
cessed through http://serviceonline.gov.in The
10 Application for Issuance of Elec- type of this Service is Statutory. Application does
not follow FIFO model for application processing.
tricity Permission Certificate
This service has no End date.
Sulagna
Bhattacharya Application for issuance of Janani Coverage
Scientist - C 11 Suraksha Yojana Certificate This service is applicable for only Rural area.
DIO (Murshidabad) In Rural, the first government unit that will accept
sulagna.bh@nic.in the application for this service is Gram Panchayat.
July 2021 informatics.nic.in 29
