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In Focus



                                                                                 Data Analytics Dashboard
                                                                                    Every application has its separate dashboard
                                                                                 indicating the number of applications received,
                                                                                 processed, pending, approved, rejected according
                                                                                 to date, zone, ward along with revenue collected.
                                                                                 It gives a clear view and reports on performance,
                                                                                 which helps in improving the ecosystem.
                                                                                 Applications Rollout in MCD
                                                                                    Major applications / products of NIC namely
                                                                                 PRICE, Sparrow, eOffice, LIMBS, eHRMS, Appellate
                                                                                 Tribunal, and eHospital are either implemented
               Fig. 2.9: NDMC Commissioner inaugurating integration of Property Tax Payments with PayTM  or under the process of implementation.
                                                                                 Impacts Analysis
          Property Tax - General Amnesty Scheme   Integration with PayTM         •  Applications are faceless in nature, no one
            At the end of each year, corporations launch   Paytm has been integrated with the MC-  needs to visit offices and stand in queues
          an amnesty scheme for property taxpayers to pay   Suite of applications for NDMC. Initially, it was   •  Users can access the applications 24 x 7 from
          their tax balance in one go on reduced or waived   linked  with  property  tax  payments.  By  adding   anywhere
          off penalty. It has increased tax collection and   this option, payment system has become fluent   •  Overall process timeline has been reduced
          brought new taxpayers under tax regime. It has   and  transparent.  More  than  Rs.  6,75,000  worth   (turnaround time)
          been successfully implemented for NDMC and   of payments  were made through PayTM on the   •  Online document uploading, common form
          other corporations are likely to follow it.   launch day itself.       process and approval workflow system
                                                                                 •  Integration of PoS (point of sale machines) and
                                                                                 Paytm has helped common man  at doorstep pay-
                                                                                 ments
               Fig. 2.10: An overview of properties covered by MCD
                                                                                 •  Processed licences and certificates are secure
                                    Property Types in MCD                        and verifiable scanning QR codes
                                                                                 •  Personal dashboard for each applicant that
                                                                                 allows them to access and download each doc-
                           96,143          1,32,935      3,48,784                ument
                         11%            16%           41%
                           Commercial Area   Builder Flat/  Residential
                                           Floor         Plotted                 Awards
                                                                                    CSI SIG has conferred an award of recognition
               2,502                                              9%   79,354    to the MC-Suite of applications based on their
            0%                                                      Residential Group
               Community Centre                                                  evaluation in September 2021.
                                                                    Housing
                                                                                 Unification of MCDs
                                                                                    It is also pertinent to mention here for the
               2,299                                              2%   17,004    readers that after a decade of trifurcation of the
            0%                                                      Residential DDA
               Farm House                                                        MCD, a bill has been passed in the Parliament to
                                                                    Janta FLats
                                                                                 unify three civic bodies again in one. According-
                                                                                 ly, a mammoth task of revamping applications,
                                                                                 processes, business logics, database systems in
                                                                                 respect of unification shall be taken up.
                   25,226       12,530       20,332       1,15,336
                 3%          2%            2%           14%
                   Industrial   Local Shopping  Other Types  Residential DDA
                                Centre                    Flats
              Fig. 2.11: NIC Team behind the MC-Suite of Applications
              Sitting (L-R) : Shri Rahul Jain (Sr. TD), Dr. Susheel Kumar (DDG & HoD), Shri Vishal Gupta (TD), Shri
              Nirvesh Kumar (TD) Standing (L-R) : Shri Rajeev Kumar (Sci-B), Shri Mukesh Kumar (Sci-B), Shri Raju
              Kumar (STA), Shri Rahul Kumar (Sci-B)
                                                                                              Rachna Srivastava
                                                                                              DDG & HoG
                                                                                              rachna_sri@nic.in


                                                                                              Dr. Susheel Kumar
                                                                                              DDG & HoD
                                                                                              susheel.kumar@nic.in

                                                                                  Contact for more details

                                                                                 Dr. Susheel Kumar
                                                                                 HoD, Municipal Corporation Informatics Division
                                                                                 NIC Hqrs., A-Block, CGO Complex, New Delhi - 110003
                                                                                 Email: susheel.kumar@nic.in, Phone: 011 24365981



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