Page 12 - Informatics, April 2022

In Focus

Civic Services Suite

for Municipal Corporations of Delhi

he journey started in late 2019 when South • Hawking Permits
Delhi Municipal Corporation (SDMC) entrusted • Health Trade Licence (MHA Unified Portal
TNIC with a fresh design, development and Integration)
hosting of a suite of IT applications in the cloud • Health Trade Licence 2.0 (other than Eatables
computing environment for implementation and Lodging)
across the three sister civic bodies, namely, East, • Pet Dog Registration and Pet Shop Licence
North and South Delhi Municipal Corporations. • Tehbazari Permits Renewal
These three civic bodies came into existence
in 2012 after the trifurcation of the “Municipal • Veterinary Trade Licence
Corporation of Delhi” (MCD), then the second • Dairy Licence
largest civic body in the world after the Tokyo • PRICE – Project Information and Cost
Metropolitan Area. Before 2019, MCD was estimation (By NIC Kerala)
running the entire IT ecosystem in-house with • Form Processing Engine (workflow for
the support of the third party vendors. Over the approvals)
period, with growing functional requirements and • Payment Gateway services
advancement in technology, the system started • Online slip generation at Burial / Cremation
facing challenges with respect to data security, grounds
data sharing, data availability, application • COVID-19 related information webpages
performance, upgrade, and escalation of the NIC has played a pivotal role in
codebase to meet the growing requirements. the design, development and Some applications under development are
Therefore, the MCD felt the need to design afresh Advertisement and Parking Management, Online
to overcome such problems and ensure the implementation of IT landscape Building Plan Approval, Land Lease Management
development of a configurable, scalable, secure, and HTL 2.0.
re-usable, compatible system for API integration, of MCD civic services. It is
payment services, eSign services, authentication, Faceless, Cashless and Paperless Coverage and Processing
and common processing workflow to render The developed applications have covered over
seamless services to a large population. system by design which has 1.4 crore people over 3332 colonies in 272 wards
among 12 zones as mentioned in the following
Suite of IT applications been helpful in reducing the illustration. The licensing applications, once
The development of applications started in role of middlemen and long submitted by the applicant, are automatically
routed to the respective ward for processing
January 2020 and went forward during the entire by the concerned inspector and accordingly
COVID-19 pandemic period. Following suite of queues in-front-of offices. forwarded to the next officer in the hierarchy.
IT applications were successfully implemented Services are accessible on
across three (South, North, and East) municipal Components and Development
corporations: mobile phones as well as at Platform
• Unified Web Portal CSCs to facilitate a common Applications have been designed and
• Community hall booking system developed using open-source tools and are
• Property Tax Return (PTR) submission man at their door-steps or near deployed on the NIC Cloud (owned by MCD)
to ensure high availability on a 24 x 7 basis.
• eMutation (change ownership in property to their homes. Paytm & PoS Deployment instances are corporation wise. For
records) seamless access and usability, integration of
• eSBM (GPS-based tracking of auto tippers & systems are also integrated for
MIS) easy payments. Data-analytics CSC Connect, payment gateway services of ICICI
• Registration of Birth & Death Bank, AXIS Bank, HDFC Bank, PayTM, and PoS
has been ensured. The citizen interface is simple
• Attendance Mobile App (GPS enabled) dashboards and help-desks and intuitive. One can easily sign up and access
• Property Notices Issuance U/s 123 D are maintained for effective the service from anywhere at any time by using
• Property Tax - General Amnesty Scheme monitoring of services by the their mobile. The processed certificates, licences,
• Mobile app for payment of Tax and payment receipts are available all time for
• Town Plans (TP) Approval System administration to ensure better download by the citizens free of cost. The MCD
• User Charges Collection (Mobile and Web app) ecosystem, responsiveness and officials are authenticated by using PARICHAY
• eCarts Health Trade Licence and authorised by assigning roles in Personnel
Information Management System (PIMS).
• Factory Trade Licence transparency.
• GTL / SL (General Trade and Storage Licences) Open Technology Stack
• Hackney Carriage LIcence The technology stack for the MC-Suite of
• Hawker’s Registration applications is detailed as:

12 informatics.nic.in April 2022