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District informatics

Mahbubnagar, Telangana

Adopting citizen-centric approaches

for better eGovernance

Edited by SANGEETHA MANJUNATH

n the heart of Telangana, NIC Mahbubnagar complaints submitted to the District Collector and
stands as a beacon of technological advancement facilitates communication between Tahsildars
Iand digital empowerment. Since its inception, and Collectorate sections. This streamlines
the District Centre has been at the forefront of grievance handling, allowing the District Collector
driving innovation, efficiency and transparency NIC Mahbubnagar has been a to promptly review and respond to grievances.
in governance through the effective use of cornerstone of technical sup-
Information and Communication Technology. File Disposal Management System
It has consistently played a pivotal role in port and skill development http://filedisposal.mbnrgov.in/
providing technical support to various government among diverse stakeholders. File Disposal Management System streamlines
organizations and initiatives. the disposal of old files. It enables the District
With strong ICT expertise, it
ICT Initiatives in the District efficiently executes several na- Collector to review disposal status weekly,
aiming to complete the process within a month.
Mana Badi Kosam Mobile App tional and state-level ICT proj- Additionally, it uploads all active files to eOffice
The app was created in response to a proposal ects, ensuring transparency. The for convenient access.
by then District Collector, Shri S. Venkata Rao, to centre has successfully raised Prajavani
encourage families to voluntarily contribute ₹
100 each for school welfare. Designed by NIC, this awareness about the signifi- http://cpgrams.ts.nic.in/
app allows the collection of donations from both cance of ICT applications, and Since October 2017, the District Centre has
parents and alumni. This app was also featured in been providing technical support for Centralized
the “District Mobile App Challenge.” citizens now experience their Public Grievance Redress and Monitoring System
practical benefits in daily life. (Prajavani / CPGRAMS) to district administration.
eOffice Additionally, this system has been successfully
The District Centre led the successful eOffice implemented by the District Centre in Wanaparthy,
implementation across all district departments, Nagarkurnool, Narayanpet, and Jogulamba
making it the first district in the state to achieve Gadwal Districts, expanding its coverage beyond
this milestone. Following the district’s bifurcation Mahabubnagar.
into Narayanpet and Mahabubnagar in 2019,
eOffice support ensured smooth file migration Mahbubnagar District Website
between departments of both districts, boosting https://mahabubnagar.telangana.gov.in/
transparency, accountability, and eGovernance District Collectorate. After the move to the new Mahabubnagar District website, developed
efforts. As of now, over 800 users from 132 offices collectorate building (IDOC), AEBAS was extended using the S3WaaS Framework, stands out as
and 76 departments are to all 67 departments. Employees were issued ID the first official website to provide content in
cards with Mi-fare RFID technology, streamlining three languages: Urdu, Telugu, and English. This
AEBAS attendance tracking and eliminating manual ID multilingual approach boosts accessibility and
Aadhaar Enabled Biometric Attendance System entry, leading to substantial time savings. user engagement, ultimately enhancing digital
(AEBAS) was first implemented in key district governance and government transparency.
departments like Health, Women Welfare, and the Praja Vedika
http://prajavedika.mbnrgov.in eLaabh
Praja Vedika is a G2G and C2G public grievance http://elaabh.telangana.gov.in
portal. It offers a dedicated platform for citizens eLaabh is a web-based system that manages
to submit petitions and grievances, directly to government subsidies for dairy farmers and
the Office of Chief Minister, both online and in- fishermen in Telangana. It requires one-time
person, with the primary goal of ensuring efficient registration, after which users can apply for
resolution. eligible schemes online. The system generates
a unique ID and sends SMS acknowledgments.
M. Satyanarayana Dharani Field officers verify applications, and eligible
Murty https://dgts.telangana.gov.in applicants receive subsidies directly in their bank
Technical Director & DIO Dharani Collector Grievances Tracking System accounts. Necessary support has been provided
msmurty@nic.in is a G2G application for tracking grievances to User Department for making the initiative a
within the Collectorate and Tahsildars. It captures success.

22 informatics.nic.in July 2023