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District Informatics
District informatics

Kaithal, Haryana

Pioneering Excellence in

Grassroots Digital Governance

Edited by RAJEEV JOSHI

IC Kaithal, established in the historically services from 41 departments at the district
significant district of Haryana in 1989, levels. The district consistently maintains a high
Nis a leading exemplar of Grassroot-level Saral Score and has received recognition from the
Digital Governance. The District Centre has been Rights to Service Commission, Haryana.
instrumental in providing state-of-the-art ICT Recognized for its pioneering eOffice: Implementing eOffice in over 41
services to District Administration, Central/State work in Digital Governance, NIC departments for efficient file management and
Government departments, and citizens. Notable processing since 2021. NIC Kaithal has trained over
ICT projects include SARAL, eOffice, and webHalris. Kaithal has established itself 500 employees to facilitate seamless adoption.
These projects not only fostered transparency, but as a leading ICT service pro-
enhanced citizen service delivery. WebHalris: Offering technical support for the
vider for District Administra- maintenance of 277 Jamabandies across 7 Tehsils/
ICT Initiatives in the District tion stakeholders, enhancing Subtehsils, enabling the trouble-free update of
Modern Revenue Record Room (MRRR): NIC Kaithal transparency and streamlining mutations, Nakal generation, and reconciliations.
collaborated with the Revenue Department to Additionally, ICT services support e-Registration,
establish the MRRR, digitizing over 33 Lacs old citizen service delivery. Further, integrating webHalris with various departments
revenue records. This initiative ensures secure, NIC Kaithal is at the forefront for property-ID and No Due Certificates.
tamper-proof storage, and online accessibility of harnessing emerging tech- Parivar Pehchan Patra (PPP): Providing proactive
through barcoding, enhancing efficiency for services based on eligibility, simplifying
revenue officials. MRRR was inaugurated by the nologies to craft innovative IT admissions processes and eliminating redundant
Hon’ble Chief Minister of Haryana, Shri Manohar solutions, propelling its mission documentation. PPP is linked to all admissions,
Lal, on June 24, 2017, with a commitment to streamlining the process.
replicate it in all 22 districts of Haryana. to drive positive change and ef-
e-Parole Processing System (ePPS): Developed ficiency. e-Transport (Vahan & Sarathi): Extending ICT
support to RLA & RTA authorities for vehicle
a web-based application to streamline and registration and driving license, enhancing
monitor parole / furlough applications. It capacity building for DEOs of authorities and
involves multiple stakeholders and provides real- dealers.
time status updates through SMS. Currently, the
application has been implemented in the districts e-Public Distribution System (e-PDS): Offering
of Kaithal, Hisar, and Ambala. e-token: Integrated with the SARAL portal, extensive ICT support for the implementation
Matritva Mobile App: Designed to monitor the this application helps in effective management of ePDS, seamlessly integrated with Parivaar
health of pregnant women, this app simplifies of queues at SARAL Kendra. and is deployed at Pehchaan Patra (PPP) since January 2023. PPP
communication between Anganwadi workers Antyodaya Saral Kendra locations across Haryana. plays a crucial role in generating Ration Cards
and expectant mothers, reducing manual record- Grievance Redressal Management System based on income criteria.
keeping. The app got recognized at the District (GRMS): Designed to process citizen grievances Auto Appeal System: Implementing a system for
Governance Mobile App Challenge 2021 and was submitted to the District Commissionerate. It auto-appeals and citizen-initiated appeals to
among top 3 apps in the state. ensure compliance with the Right to Service Act.
automatically routes the grievances to Heads of
Saral Doot: NIC Kaithal introduced Saral Doot, Departments for efficient resolution. CM Window: Facilitating grievance redressal and
offering doorstep registration and delivery of monitoring across all departments and districts
SARAL services, enhancing citizen accessibility Other Key Initiatives in Haryana, enabling citizens to track their
and convenience. Currently, 29 government-to- In addition to aforementioned initiatives, the grievances online.
citizen services are available, with more to come. District Centre has been pivotal in promotion of Jan Samvaad: Capturing applications for demands,
various Centre and State e-Governance projects. suggestions, and grievances submitted to the
Some of the key projects are briefly profile Chief Minister during Jan Samvaad programs at
include: the village and town level, with a workflow-based
SARAL (http://saralharyana.nic.in): Providing process.
Deepak Khurana extensive ICT support for the SARAL (Simple,
Technical Director & DIO Social Media Grievances Tracker: Capturing and
dk.khurana@nic.in All-Inclusive, Real-Time, Action-Oriented, Long- filtering citizen grievances aired through social
Lasting) portal. NIC Kaithal manages 7 Antodaya media, allowing for quick resolution by dedicated
Saral Kendras, offering over 650 e-Governance teams.

18 informatics.nic.in October 2023