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In Focus

integrated with Facebook and X (formerly Twit- In the Integrated Command Control Centre
ter), reunited missing persons and helped re- (ICCC), a dedicated NIC team managed the
trieve belongings. security and digital systems in shifts, ensuring
• Portals like kumbh.gov.in and kumbhlo- 24/7 vigilance
standfound.in remained active 24/7 to assist Fortified Cybersecurity Backbone
pilgrims in navigating services and finding aid NIC ensured digital sanctity through
Digital dashboards provided at control rooms advanced cyber protocols:
allowed the government and local authorities to • A central monitoring team comprised of MHA,
monitor the entire site, optimizing emergency DoT, CERT-In, NCIIPC, IB, and NeGD’s SeMT coordi-
responses and logistics. nated cybersecurity efforts
Multilingual Outreach with BHASHINI • Over 9,000 suspicious IPs and 100+ malicious
The BHASHa INterface for India (BHASHINI), domains were blocked via the ISRP (Information
an initiative by MeitY under Digital India, Sharing and Response Portal)
ensured inclusivity through multilingual access. • All CCTV cameras were secured using IP, MAC,
• Pilgrims could receive announcements, safety and Protocol Binding
guidelines, and schedules in 11 Indian languages, • Network zones were isolated using segmen-
eliminating communication gaps tation and L2 port binding to minimize unautho-
• Speech-to-text and text-to-speech tools rized access
helped differently-abled and elderly devotees • Public-facing applications were hosted in a
• Integrated chatbots and kiosks translated user DMZ to insulate critical systems
queries into the local language, bridging digital • Role-Based Access Control (RBAC) mechanisms
literacy divides • Voice-enabled, multilingual, and available ensured tiered user privileges
• The CONVERSE feature helped pilgrims ac- round-the-clock, it empowered users from all Infrastructure and Service
cess emergency services via 112 helpline in their demographics to navigate the Kumbh with con-
mother tongue fidence Management
The Mela’s digital infrastructure was divided
• Lost and found forms were voice-enabled, al- Surveillance and Security into two operational domains:
lowing users to report or retrieve items without Infrastructure
typing To ensure that the faith and fervor of the • Surveillance System: 2,750 AI cameras, 80 Vari-
Kumbh remained undisturbed: able Messaging Displays (VMDs), 206 Public Ad-
Kumbh Sah’AI’yak Chatbot: Your dress (PA) systems. Around 150 personnel man-
Virtual Companion • A seven-tier security grid was established aged the helpline 1920
Launched by Hon’ble Prime Minister Shri • Underwater drones were deployed for the first • Public Service Portals:
Narendra Modi, the Kumbh Sah’AI’yak chatbot time to monitor sub-surface river activity up to • kumbh.gov.in, kumbhlostandfound.in,
stood at the forefront of AI-enabled services. 100 meters deep Maha Kumbh Mela App, and Kumbh Rail
• Built on advanced Llama LLM technology and • Intelligence squads inspected hotels, dharam- Sewa App served as digital gateways
seamlessly integrated with BHASHINI, the chat- shalas, vendors, and transit points • Hosted on UP State Data Centre (SDC)
bot delivered information in Hindi, English, and • Cybersecurity experts from NIC and CERT-In and STPI Mohali, with Disaster Recovery at
9 other languages collaborated to prevent misuse of digital plat- Nxtra Data Centre (Bangalore) and Oracle
• It provided updates on event timings, safety forms Cloud
alerts, nearest facilities, and navigation—accessi- • AI tools monitored real-time social media Mobile towers were increased by 50 units to
ble through both web and mobile apps chatter, alerting officials about suspicious trends. decongest networks and support high-speed
internet access.
Government Engagements and VC
Integration by NIC
eCabinet
On January 22, 2025, a special e-Cabinet meet-
ing of the Uttar Pradesh Government, chaired by
Hon’ble Chief Minister Yogi Adityanath, was held
in the Mahakumbh area of Prayagraj with 54 min-
isters in attendance.
Developed by NIC, the e-Cabinet portal en-
ables digital, paperless cabinet meetings via tab-
lets. Key decisions included in-principle approval
for the 320 km Vindhya Expressway and the 100
km Vindhya–Purvanchal Link Expressway, boost-
ing connectivity to Prayagraj.
The NIC officers ensured seamless technical
support for the meeting’s smooth execution.

20 informatics.nic.in April 2025