Page 22 - Informatics, April 2023

District Informatics
District Informatics

Pithoragarh, Uttarakhand

Connecting Border Communities through ICT

Edited by RAJEEV JOSHI

stablished in November 1989 by Shri RCS • One-click access to local weather report
Negi, then District Informatics Officer, NIC
EPithoragarh was created to address the NIC Pithoragarh has been a vital • Secure payment gateway, which is connected
ICT requirements of the Pithoragarh District to DeGS account, for paying online ILP fees
Administration. Since its inception, the partner in the development of the The system is developed using Laravel 9 for
District Centre has played a crucial role in the Pithoragarh district of Uttarakhand. front-end and My SQL for back-end.
implementation of numerous eGovernance
applications, including national, state, and Its contributions in implementing Queue Management System (QMS)
district-wide initiatives, which have enabled various eGovernance projects, It is a challenge for any hospital to reduce
the administration to make informed decisions, patient wait times, offer timely service, and
formulate comprehensive plans, and offer better providing technical support, and increase patient satisfaction. The most common
public services. delivering government services issue observed in patient satisfaction surveys
ICT Initiatives in the District conducted at District Hospital Pithoragarh is long
have greatly benefited the citizens waiting time. Other issues which were found in
Inner Line Permit of the district. Its efforts have the planning survey
https://pass.pithoragarh.online/ • Waiting area cannot hold a large gathering
Inner Line Permit (ILP) is a single-window system not only improved transparency,
designed to govern the movement of individuals efficiency, and accessibility but • More than anticipated number of patients are
in specific locations near India’s international assigned to one doctor on duty
border. It aims to provide G2C services to citizens have also contributed to the overall • Overcrowding led to patients using their
by connecting them to respective government personal connections with hospital staff and
departments and providing information at the growth and development of the
point of service delivery. region. doctors to bypass the queues
To resolve all these issues, a token-based QMS
application was launched. This application has
five components, namely
In the past, the process of passing applications • QMS Web Portal (https://token.dh.pithoragarh.
Gaurav Kumar had become a major challenge due to rapid
Scientist-C & DIO online/display)
gaurav.kumar@nic.in growth in tourism. However, after implementing •
the ILP System, the process became fast and QMS Doctors App Android & iOS
transparent. • Display Signages (https://token.dh.pithoragarh.
Some of the major benefits of ILP System online/display)
include • District Hospital Feedback Application (https://
Mohit Lal Sah • Auto-generated tourist registration at nodal play.google.com/store/apps/details?id=online.
Scientific Officer/Engineer SB level pithoragarh.dh)
and ADIO
mohit.sah@nic.in • Real-time ILP with validity check option using • Web Portal For IPD Registration (http://
QR-code dh.pithoragarh.online)

22 informatics.nic.in April 2023
22 informatics.nic.in
April 2023