Page 7 - Informatics_January_2025

From the States

Following is the small snapshot of activities Auto Appeal System
undertaken by the UT Centre: https://aas.jk.gov.in
The Auto Appeal System (AAS) ensures timely IC has been instrumental in trans-
JanSugam and effective delivery of government services Nforming digital governance across
https://jansugam.jk.gov.in/ under the Public Service Guarantee Act (PSGA) Jammu and Kashmir. Their efforts in
The Union Territory (UT) Government of Jammu e-Office, Web portals, online services
and Kashmir has made remarkable advancements 2011. Following the amendment on 06/08/2022, and augmenting
in governance through transformative IT initiatives the Act now includes online services (Rule 3A) network con-
designed to deliver a seamless and efficient public and empowers citizens to automatically raise nectivity have
appeals to Appellate Authorities if services are
service experience. At the heart of these efforts is delayed beyond the stipulated timeframe. enhanced the
the JanSugam (ServicePlus) platform, a Low Code Adopted and customized from Haryana’s operational ef-
No Code framework enabling rapid deployment SARAL system, AAS was launched in July 2023 and ficiency of our
of Government-to-Citizen (G2C) online services. e-Governance
Initially launched during the COVID-19 pandemic integrated with eUNNAT, onboarding 194 services initiatives.
to provide movement passes, the platform was to date. Accessible at https://aas.jk.gov.in, the
subsequently expanded to other departments in platform streamlines governance by enabling
March 2021. digital appeals and ensuring accountability.
Key Features:
platform has significantly enhanced service delivery • Data Aggregation and Processing: Efficiently
With 105 services currently operational, the
in key sectors such as Revenue, Housing and Urban handles large volumes of service data. Atal Dulloo iAs
Development, Social Welfare, Agriculture, and • Appellate Workflow: Automates appeals to first Chief Secretary
Rural Development. To date, approximately 39 and second Appellate Authorities. Government of Jammu & Kashmir
lakh digitally signed certificates have been issued • Citizen-Centric Tools: Simplifies grievance re-
through ServicePlus. Capacity-building initiatives dressal with user-friendly features. businesses, and government entities a seamless
are ongoing across departments to empower them • Custom Reporting: Generates insightful re- and efficient digital experience.
to independently develop and manage services on ports for monitoring and analysis. eUNNAT reflects a significant step towards
this versatile framework. • System Integration: Scalable and adaptable to modernizing governance, enhancing transparency,
Key Features: evolving requirements. and simplifying service delivery for the people of
• Payment Gateway Integration: Facilitates The Auto Appeal System exemplifies citi- Jammu and Kashmir.
seamless online transactions. zen-first governance, ensuring transparency, ac- J&K Estates Portal
• SMS and Email Alerts: Keeps both authorities countability, and timely service delivery. https://estates.jk.gov.in
and citizens informed. The J&K Estates Portal has been revamped
• Aadhaar Integration: Enabled for a Social Wel- eUNNAT by NIC J&K to meet the evolving needs of the
fare Department service, ensuring identity veri- https://eunnat.jk.gov.in department and deliver a more transparent and
Over the years, various G2C online services in
fication. efficient digital interface. This upgraded platform
• Jan Parichay Integration: Recently implement- Jammu and Kashmir were developed and deployed addresses gaps in the earlier version, ensuring a
using diverse platforms and technologies by
ed for enhanced citizen authentication. multiple departments. However, these services seamless and user-friendly experience for both
• DigiLocker Integration: Provides secure access were scattered across multiple websites and departmental users and citizens.
to government-issued documents. portals, creating accessibility challenges for users. Designed as a comprehensive end-to-end
• External System Integration: Allows interoper- To address this, the Government of Jammu and solution, the portal was developed in-house by
ability with third-party systems. Kashmir launched a single Integrated Services the IT Cell of the J&K Government, with guidance
• Rapid Assessment System (RAS): Enables re- Delivery Portal (IDSP) to centralize and streamline and coordination from NIC J&K. The platform
al-time feedback on service quality. access to these services. This portal, branded streamlines estate management processes and
• UMANG Integration: Expands accessibility as eUNNAT (Unified, Integrated, Accessible, and provides a robust digital framework. Efforts are
through the unified government app. Transparent), serves as a one-stop solution, currently underway to integrate and prepare
The JanSugam platform is revolutionizing ser- consolidating all G2C, G2G, and G2B services under legacy data for enhanced functionality.
vice delivery in Jammu and Kashmir by combining a unified platform. The new portal represents a significant
technological innovation with user-centric de- Developed collaboratively by the NIC J&K and leap toward modernized governance, offering
sign, setting a new standard for e-Governance in the Information Technology Department, eUNNAT improved efficiency and transparency in
the region. currently hosts 1,166 services, offering citizens, managing estate-related services.
Fig 2.1 : Data Aggregation and Processing Framework of the Auto Appeal System (AAS)

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