Page 20 - Informatics_January_2025

District informatics
District Informatics

Karaikal, Puducherry UT

Building Digital Systems for Transparency,
Accountability in Governance

Edited by NISSY GEORGE

araikal, a scenic district in Puducherry, KINETICS
blends serene beaches, historic temples, KINETICS tracks Public Works Department
Kand vibrant cultural heritage with Tamil- (PWD) projects, integrating physical assets like
French influences. Since 1988, NIC Karaikal has schools and monuments. The mobile app enables
been a key partner to the District Administration, NIC Karaikal, with support from field data collection through site photos, supports
enhancing governance through ICT initiatives. Key NIC State and Central teams, project arbitration, and includes complaint
achievements include e-Governance platforms redressal. It provides key stakeholders with
for services like Land Records, Ration Cards, and empowers the District Admin- insights into project progress, ensuring timely
Grievance Redressal, streamlining processes, istration through Open Data completion and dispute resolution.
improving transparency, and boosting citizen
engagement. platforms, real-time dash- SSLC Mobile App
boards, citizen-centric portals,
ICT Initiatives in the District NIC Karaikal facilitated the implementation of
mobile apps, and social media a mobile app for SSLC candidates’ registration
SoftLicense integration. It ensures transpar- with Puducherry Employment Exchange.
https://swscollectorate.py.gov.in Demonstrated successfully to students, the app
ency with accessible datasets, streamlines the process, earning praise from the
SoftLicense simplifies licensing processes
under the District Collector’s office through real-time tracking of projects, District Collector for its user-friendly design and
significant impact.
a dynamic, workflow-based system. During and centralized services, while
Deepavali, cracker shop licenses were issued fostering digital ethics by pri- Other Key Initiatives in District
entirely online, showcasing its efficiency. Citizens
can apply for licenses, NOCs, and renewals, oritizing privacy, security, and e-Services of Registration
upload documents, track status, and benefit inclusivity. By bridging gover- Department
from seamless department clearances. Features nance and citizens, NIC Karaikal
like real-time monitoring, inspections, and MIS Citizens can access Encumbrance Certificates,
dashboards ensure effective service delivery. makes public services efficient, Certified Copies, and Marriage Registration
Certificates online, with OTP-enabled logins,
accessible, and accountable. secure payments via PayGov/GRAS, and SMS
DM-Dashboard
The DM-Dashboard transforms complex status alerts. Features include a Citizen Dashboard
government data into clear visuals for project for requests and a DR Dashboard for oversight,
monitoring. NIC Karaikal, in collaboration with ensuring transparency and convenience.
the District Administration, tracks 60 services, CPGRAMS
enabling the Collector to oversee progress across
departments. With real-time insights, trends, Karaikal District Website On the 15th of every month, grievances are
and drill-down analytics, the platform enhances https://karaikal.gov.in addressed via CPGRAMS, allowing citizens
decision-making. to submit petitions online or physically.
Karaikal District website provides updates, Comprehensive training and technical assistance
circulars, tenders, and ambient air quality reports. ensure efficient grievance redressal across
It hosts dedicated pages for events like Carnival departments.
Celebrations, Sanipeyarchi festival, elections,
A. Manohar and disaster management. Regularly updated, it SEETRAM
Technical Director & DIO serves as a tool for public engagement.
a.manohar@nic.in SEETRAM monitors flood-prone water
PEDServices resources with automatic alerts based on water
levels. It issues warnings during monsoons, tracks
https://pedservices.py.gov.in incidents like road damage, and documents pre/
PEDServices allows Karaikal citizens to pay post-incident responses, improving disaster
Vikram Shehrawat electricity bills online, offering multiple payment preparedness and management.
Scientific/Technical Assistant-A modes like credit/debit cards, IMPS, and BBPS.
& DIA Developed by NIC Puducherry, the platform Professional Tax System (LAD)
vikram.shehrawat@nic.in ensures convenience, with features like payment This system enables online/offline collection
history access and receipts. of profession tax for employees and individuals.

20 informatics.nic.in January 2025