National Informatics Centre District Centre Jammu has taken a lead in implementation of Web Based Single Window Clearance Systems in Deputy Commissioner Office Jammu. This system will help in fixing accountability on the part of individuals at each level and for providing better services to citizens to eliminate unnecessary delays.
The system was envisaged as a complete work flow application wherein the individuals concerned can also update the application status with respect to any citizen service request. Presently, two web based software have been implemented in DC Office Jammu for monitoring and supporting various functions in DC Office. One is Generic Single Window Citizen Service Request Delivery Management System and another is Single Window Citizen PRC Management System.
The structure of both the systems was appreciated by Deputy Commissioner Jammu and has congratulated the NIC Team for rolling out these two systems in the shortest possible time in DC office Jammu.
Both the system supports various electronic processes at all levels of processing i.e. marking / Action Taken / Reminder Issuance / Approval / Intermediate Approval / Issuance / Service Delivery etc. PRC single window system also supports scanning / storing of all applicant documents and also scanning / storing the issued individuals PRC documents. The system will facilitate authorities in building up a parallel authentic electronic database of PRC applicants and their issuance status. The credibility of PRC issued at a later stage can then be verified by any authority’s viz-a-viz available physical document. Photograph Capturing in both these systems have also been done for making the systems more personalized in nature for citizens and eliminate any fraudulent practices and reduce impersonation