Delhi Customs is an organization under the Central Board of Excise and Customs, Ministry of Finance.It is the lead agency monitoring Import and Export of goods and services through Delhi Airport. The website offers organized and rich information on import and export norms and services, besides advance shipment tracking application. The website keeps record of export and import entries and provides latest news updates related to cargo services. A contact page with contact details of officials, document tracking and drawback claims and tenders are of great importance to users. The website has multi-level navigation items displayed on the home page. Links to other pages in vibrant content boxes on the front page provides hassle-free navigation. The website is categorized under five parent navigational menu items namely, about us, import, export, information and Knowledge. Though, similar names of submenu items may confuse first time visitors. The website with its pulsating colour scheme and pleasant layout makes readers stick to it. Site-wide header graphics looks attractive and links to other Govt. website have smart placement at the bottom of the page The website offers interactivity in terms of seeking and tracking information related to shipment. Document Tracking and Drawback claims are major interactive elements on the website. There is also a feedback and contact link to seek information and resolve queries. The website is compatible with all the major browsers.